T-Week Automated Reporting (TWAR) Support

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Select the category that best describes your problem. We'll route you to the right team in seconds.

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Route to

Southern Company
Help Desk

Your issue involves infrastructure, access controls, or Southern Company–managed systems.

Issues in this category

Can't log in / SSO login page not loading

Need role or AD group change (NuclearViewer, Operator, Admin)

Health check shows Server or Database DOWN

SSRS server unreachable or export timed out

Primavera P6 connection timeout or database error

Windows Service won't start after restart

Network or firewall blocking backend connectivity

Disk space full on file storage server

401 / redirect loop — session or token expired

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Route to

SAND Technologies
Support

Your issue is application-level — reports, data, PDF generation, or source configuration.

Issues in this category

Reports consistently failing across multiple users

Power BI export failed or authentication error

All sources failed / report status is ERROR

Source configuration needs to be added or changed

PDF corrupt, merge failure, or generation error

File System "file not found" with correct path

Toast error: "An error occurred on the server"

Database schema or data extraction issues

Feature request or change request

Let's get your issueresolved quickly.